General Booking Terms

These terms apply to every reservation and visit to Bogeys Indoor Golf, operated by 1001543430 Ontario Inc. at B-56 Main St. East, Hawkesbury, Ontario K6A 1A3.

By making a booking, you agree to these terms and agree to share the relevant safety and facility rules with everyone in your group. If you have a Founding Membership, its terms also apply to your membership benefits. A booking confirmation states the bay, date, time, price and applicable cancellation conditions for that reservation.

1. Reservations and access

• You must provide accurate contact information and use only the bay and time shown in your confirmation. Bay prices, taxes and any applicable discounts are shown before you confirm a paid booking.
• Bogeys is a 24/7 self-serve facility and may have no staff on site during your visit. Follow the access instructions sent with your booking. Keep your access code private; do not give it to anyone outside your booked group or admit other customers through the door. Contact Bogeys if access fails.
• Your group must leave the bay ready for the next customer by the scheduled end time. If you want more time, make and pay for another available booking before your reservation ends. Do not enter an occupied bay or continue playing after your time expires.
• The person who made the reservation must attend and remain responsible for their group. A maximum of four golfers may use an open bay and six may use a private bay. Minors must be supervised by a responsible adult.

2. Safe use of the simulators

• Only one person may stand in the hitting area or swing at a time. Everyone else must remain clear of the club and ball path, including behind and beside the player. Check that the area is clear before every swing.
• Hit only from the designated hitting area toward the impact screen. Never swing toward another person, the side walls, the ceiling, a projector or other equipment. Do not move or adjust the launch monitor, projector, screen or protective padding.
• Use clean, undamaged golf balls and clubs. Do not use balls marked with ink, damaged balls or training aids that could damage the screen or equipment. Wear clean footwear suitable for indoor play.
• Stop playing if equipment appears damaged or unsafe. Keep people clear of the affected area and report the issue promptly. For a medical or other immediate emergency, call 911 first.

3. Conduct and care of the facility

• Treat other customers and neighbours respectfully. Harassment, dangerous behaviour, excessive noise, smoking, vaping and illegal drugs are prohibited on the premises. Anyone behaving unsafely may be required to leave.
• Food and drinks are allowed in the bay's seating area. Keep them off the computer station and turf, and away from the launch monitor, projector and other equipment. Clean up ordinary spills promptly and tell us about any spill near equipment.
• Leave your bay tidy: take your belongings, place rubbish in the bins and return shared balls and accessories where you found them. Report significant spills, unusual messes or damage as soon as you notice them, including conditions present when you arrive. You will not be charged merely because you report a pre-existing problem.
• Pets are not permitted, except service animals as provided by applicable law. Service animals must remain under their handler's care and control.
• Commercial instruction, resale of bay time, events and filming for commercial purposes require Bogeys' prior written approval.

4. Alcohol policy

• Bogeys Indoor Golf is an alcohol-free facility. Bringing, possessing, consuming or distributing alcoholic beverages anywhere on the premises is strictly prohibited, including in private bays.
• Customers and guests must not enter or use the facility while impaired by alcohol or drugs. Anyone who appears impaired or is found violating this policy may be required to leave immediately.
• A violation of this policy may result in immediate termination of the affected booking, removal from the premises, or suspension of future booking privileges. Refunds will be handled in accordance with applicable law.
• The person making the reservation is responsible for informing all members of their group of this policy and taking reasonable steps to ensure compliance.

5. Cancellations, late arrivals and no-shows

• You may cancel a regular paid booking at least 24 hours before its scheduled start for a refund to the original payment method or restoration of credits used. If you cancel less than 24 hours before the start or do not attend, the booking is not refundable, except where required by law or where Bogeys cannot provide the booked service. Arriving late does not extend your end time.
• Any different conditions for a specific offer will be clearly shown before you confirm that booking. A Founding Member's included daily hour follows the cancellation and repeated no-show rules in the Founding Membership terms.
• If Bogeys must cancel your booking or cannot provide the booked bay or reasonable alternative because of an equipment or access problem, contact us promptly. We will offer an equivalent available time or refund the unusable portion of the paid booking. This does not limit your legal rights.

6. Damage and exceptional cleaning

• You are responsible, to the extent permitted by law, for the reasonable cost of repairing damage caused by your or your guests' negligent, deliberate or prohibited use of the facility. Ordinary wear from proper use is not chargeable.
• If your group leaves a spill or mess requiring cleaning beyond the ordinary turnover of a bay, Bogeys may seek reimbursement for the reasonable, documented additional cleaning cost.
• We will explain any proposed charge, provide an itemized description and supporting information, and give you a reasonable opportunity to respond. Accepting these terms does not authorize an automatic charge to your saved payment card for damage or cleaning. We will arrange payment separately where an amount is properly owing.

7. Personal property, risks and accessibility

• Golf involves swinging clubs and moving balls. Pay attention to your surroundings and follow these safety rules. Tell Bogeys promptly about hazards or incidents. Nothing in these terms excludes Bogeys' responsibility for its own negligence or limits rights that cannot legally be excluded.
• Keep your personal belongings with you. Bogeys is not responsible for items lost or stolen where it has not caused the loss through its own negligence or wrongdoing.
• Contact us if you need an accommodation or assistance with access. We will work with you to provide accessible service as required by law.

8. Security cameras and personal information

For safety, security and incident review, Bogeys uses video surveillance in areas of the facility where customers may be present. Cameras are not used in washrooms. Notices are posted at the facility.

Our privacy policy explains how we collect, use, retain and protect booking information and video recordings, and how you can contact us about them.

9. Refusal of access and changes

Bogeys may require a person to leave immediately, or suspend access when reasonably necessary, for dangerous conduct, deliberate damage, misuse of access credentials or a serious breach of these terms.

We will review the circumstances before ending paid access and address any unused paid amounts in accordance with the applicable agreement and law. If you are a member, the Founding Membership terms govern cancellation of that membership.

The version accepted when you book applies to that reservation. We may update these terms for future bookings, but an update will not remove rights you already have under an existing booking or applicable law.

10. Contact

Bogeys Indoor Golf
B-56 Main St. East
Hawkesbury, Ontario K6A 1A3

Phone: 613-482-8040
Email: info.bogeysindoorgolf@gmail.com

For an immediate emergency, call 911.

Booking acknowledgement

By checking the acceptance box and completing my reservation, I confirm that I have read and agree to the General Booking Terms and will make the applicable safety and facility rules known to my guests.